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virgin-america-airbus-a320Admit it.  The terrorists have won.  At least when it comes to travel.  The anxieties and realities of this post-9/11 world have sucked almost all of the joy out of a day of commercial air travel. 

But I recently discovered, to my surprise and delight, that there seems to be one domestic airline that’s making a valiant attempt to breathe some life into the air travel experience.

For years, my big three airlines have been Continental, United, and Northwestern.  Since my economic station in life condemns me to flying coach, I’ve grown used to crappy movies, pathetic or nonexistent available food, and seats best suited for The Lollipop Guild. 

Imagine my shock when I showed up at the airport to board my LAX to JFK flight.  It was to be my first time on Virgin America.  And as I went through the various paces of my travel day, Virgin surprised me over and over.

The very first sign I saw at the check-in counter game me a hint as to what was to come.  These days every airline has a little placard warning you that if your carry-on bag is too large, you’ll have to check it.  Virgin executes this necessary disclaimer with a bit of humor.  Their version of this sign reads:  “While impressive, if your bag is over the size limit, you’ll have to check it.”  Granted, this is a small thing, but making me smile just a tiny bit while receiving this otherwise bland information was something I noticed.  I realized that someone at Virgin was actually thinking about the flight day from the customer’s point of view.

Next was my seat assignment.   I got to the airport early, I was able to score an aisle on an exit row.  For a big guy like me, the extra space this change brings is practically like getting an upgrade to business class.  And here’s the kicker:  it didn’t cost me any extra.  For years now, Continental and United have required you to pay extra for these very desired rows.

The good news continued as I went to the gate.  In addition to the traditional gate counters, I noticed that Virgin had an unexpected bonus attraction:  Several customer service kiosks, featuring live humans . . . in the gate area!  Just in case I needed any help!  It turns out that I DID need help, as I’d cleverly lost my boarding pass with my shiny new seat assignment. 

Even boarding the plane was easier.  Unlike most airlines, who announce the various boarding groups through their garbled PA systems, Virgin’s announcements were complimented by a large, clear video display reminding you which groups could currently board.  Just got back from the long line at Starbucks?  You don’t have to bother a dazed fellow passenger for an update about which groups are boarding.  Just check out the handy video screen.  Again, a small thing, but I noticed it. 

Once on the plane, it just got better. 

Food: Instead of the choices being either “Nothing” or “This vague chicken thing we’ve just warmed up for everybody, ” there was an actual menu.  With, uh, what do they call those things?  Oh, yeah, choices

And instead of waiting until the flight attendants felt like doing the ancient ritual of serving the entire plane (sorry, the entire coach section) in one glacially-paced pass through the cabin, they respond to you when you make one of those afore-mentioned “choices” from the menu!  It was fantastic!

And of course there was the personal video screen with a million choices for entertainment, free and otherwise, including, thank you, games.

It really feels like the honchos at Virgin really sat down and deconstructed the modern middle-class airport/airplane experience and asked themselves the question:  How can we take every step of this experience and make it better?  Make it more elegant, or fun, or responsive, or whatever?  It couldn’t have been an easy project.  But the results are telling.  And that’s why I’m telling you.

And that’s why I am now a Virgin American Frequent Flyer member.

Average Rating: 4.8 out of 5 based on 197 user reviews.

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winters-boneThe Ozark family-gothic thriller Winter’s Bone gets so many things right it feeds the soul of this grumpy moviegoer.

Director Debra Granik has pulled off a small miracle.  Shooting on location in the hills of southwestern Missouri, she immerses us in a perilous world that drips with atmosphere and authenticity.

Jennifer Lawrence (in a star-making performance) plays Ree, a young woman who finds herself, at the age of seventeen, the head of her crumbling household.  Her criminal father is absent, her mother has retreated into a quiet, impenetrable madness, and her younger brother and sister are now her responsibility.  A crisis looms when a sheriff’s deputy (Garret Dillahunt) stops by to inform her that her crank-cooking dad put the house they’re living in up as collateral for his bond.  He’s missing, and about to miss his court date.

Ree has no choice but to scour the hills for her loser father.  The problem is, even though she’s at least somewhat related to half of the folks on the mountain, they do not seem much interested in helping her.

There are all sort of kinds dangerous people, but perhaps the most interesting type is a scared, stupid person with a gun.  Unfortunately for Ree, that description pretty much fits all of the folks she has to try to bully into helping her find her father.

I mentioned that the movie gets important things right.  Let’s list a few of them:

  1.  Details, details, details.  From the tattered towels on the clothesline outside the teetering shacks, to the threadbare animals and hungry dogs that seem to fill the screen, everything you see puts you into this poverty-stricken hillbilly world in which setting up a meth lab is what passes for a promising career opportunity.
  2. Drop-dead casting.  Granik’s cast is full of professional actors, but oh, the faces!  Talk about a ragtag crowd of characters who have been “rode hard and put up wet.”  Each new household of cousins Bree encounters feels more authentic than the last.
  3. Smart script written for adults.  One of the things I most admire about a movie is when it is realistic enough to leave important information out.  Most movies don’t have the confidence to do that, so half of the dialog sounds like artificial exposition:  “So do we expect father home soon from the manor house where he’s worked as a groom for the Earl lo these many years?”  The characters in Winter’s Bone don’t talk as if they know we’re listening.  The dialog is terse and spare, and many seemingly important facts are never cleared up or spelled out.  That’s actually how life is, and it makes the impact of the movie’s story all the stronger.

It would be easy for a movie like this to descend into Dogpatch-esque caricature, but it never does.  Though many scenes crackle with potential danger, Granik keeps us on edge while using remarkable restraint.

The talented Dale Dickey
The talented Dale Dickey

I have to point out two supporting performances.  John Hawkes has long been one of my favorite actors, and he brings a flinty menace to his role as Teardrop, the brother of Ree’s missing father.  Hawkes brings his trademark mercurial intensity to this key role.

I never watched “My Name is Earl, ” so I wasn’t familiar with Dale Dickey until today.  I’m now going to seek her out, because she delivers a knockout, Supporting Actress Academy Award-worthy turn as Merab, a creepy cousin with good manners who nevertheless seems just as likely to stuff Ree into a trunk as to offer her a cup of coffee.  My blood ran cold when she demanded of Bree in an early scene: “Ain’t you got any men can do this for you?”  Her magnificent face looks like something out of a a Walker Evans photograph.  Looks like I’m going to have to start taping “Sordid Lives.”  My hat is off to you, Ms. Dickey.

Also worthy of high praise are Affonso Gonçalves’s tense editing, which gives the movie a mesmerizing sense of pace, and Michael McDonough’s cinematography, which captures the stark, icy beauty of Missouri’s Christian and Taney Counties.

I strongly encourage moviegoers who are weary of explosions and dopey plots to seek out this gorgeous, riveting movie.

Average Rating: 4.6 out of 5 based on 172 user reviews.

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Recently I was lucky enough to attend the 2010 Electronic Entertainment Expo, the largest event of its kind in the universe!  For three days I was a kid in a candy store, checking out the new games, interviewing developers, playing with hot new hardware, and hobnobbing with old friends.  Check out my comprehensive Big Fat E3 Report at JustAdventure+.  Included:  Possibly compromising photos with actual Booth Babes!  Click on the pretty link now!

Average Rating: 5 out of 5 based on 226 user reviews.

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