Sweetheart:

I know that you don’t get that many requests for the sugar-free syrup.  I know that having to go grab it gets you out of your rhythm.

But you know what?  Those bottles of syrup aren’t usable right out of the box.  No, really, they’re not!  You actually have to screw off the spout, and then remove the freshness lid over the mouth of the bottle.  THEN the magically delicious maltitol-based sweetness will pour happily out of the bottle.

I’m the customer.  I shouldn’t have to do this myself every.  single.  time.

Thanks for your cooperation.