Okay, I get that all airlines on the planet are now charging me to check my bag. I understand that you’re still paying the prices for gas based on the deals you made before gas tanked last year.*
However, it’s adding insult to injury when your magical check-in kiosk refers to my ONE bag as EXCESS baggage.
One bag is NOT “excess.” It’s just one bag.
Calling it “excess” is not only stupid and cheesy, but it sounds like it’s trying to make the $15 fee for checking my bag my fault. And it’s not.
I mentioned this to the human attendant (I’m a giver) and her terse reply was, “There’s no way to change how the computer program refers to the bag.”
“Wrong!” I said, helpfully. “SOMEone knows how to change it, obviously.”
Maybe, perhaps, the person who changed it in the FIRST PLACE to make it charge me for ONE BAG!!!
*GET IT? “Gas tanked“!!! How do I do it?